Effective Date: [2026/10/10]

Xuanxiao Food Machinery Co., Ltd (“we”, “us”, “our”) is a manufacturer of intelligent food processing equipment. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website https://cnxuanxiao.com, submit inquiry forms, communicate with our sales team or do business with us.

This policy applies to all website visitors, prospects, customers and business partners. We comply with EU GDPR, UK GDPR, CCPA and other applicable data protection laws.

1. Data Controller

Data Controller: Xuanxiao Food Machinery Co., Ltd
Address: No. 11 Zhongdong Road Xiong’an New Area, Hebei, China
Email: 1213345502@qq.com
Phone: +86 186 33297894

2. What Personal Data We Collect

We may collect the following personal information when you fill in inquiry form, email us or contact our sales:

  • Full name, job title, company name
  • Email address, phone number, WhatsApp / Skype
  • Country, business address
  • Your inquiry content, requirements about food machinery, production line details, quotation records
  • Website technical data: IP address, browser type, device information, pages visited, access time, referrer source (collected via cookies & analytics)

We DO NOT collect sensitive personal data (race, religion, health data etc.) intentionally.

3. Purposes & Legal Basis for Processing

We process your personal data based on one or more legal grounds under GDPR:

  1. Pre-contractual steps / Contract performance (Art.6(1)(b) GDPR): To reply your inquiry, prepare quotation, negotiate order, arrange technical drawings, after-sales support, delivery & contract execution for food machinery.
  2. Legitimate Interest (Art.6(1)(f) GDPR): Maintain B2B business relationship, improve our website, analyze visitor behavior, optimize food machinery product introduction, fraud prevention.
  3. Consent (Art.6(1)(a) GDPR): If you opt-in, we send newsletters, new product updates, promotion information of food processing equipment. You can withdraw consent anytime.
  4. Legal obligation (Art.6(1)(c) GDPR): Comply with tax, customs, commercial law requirements.

4. Cookies & Analytics

Our website uses cookies and similar tracking technologies. You can manage or reject non-essential cookies via our cookie banner.

  • Necessary cookies: Required for website function, form submission, cannot be disabled.
  • Analytics & Advertising cookies (Google Analytics & Google Ads): Help us understand visitor traffic, page performance and deliver relevant advertisements, anonymously. We will NOT use analytics or advertising tracking cookies before you give consent.

5. How Long We Keep Your Data

  • Inquiry leads without final order: retain for 2 years from last communication.
  • Customers with signed contract: retain business & contract data for 5 years after order completion, as required by commercial & tax rules.
  • After retention period, your personal data will be securely deleted or anonymized.

6. Who We Share Your Data With

We will NOT sell your personal data to third parties. We may share your data only when necessary with:

  • Authorized payment, logistics & freight partners to fulfill machinery order
  • IT service providers, website hosting, email service, analytics & advertising vendors (as data processors, bound by data protection agreement)
  • Legal authorities, if required by law or court order.

All third-party processors must protect your personal data per GDPR requirements.

7. International Data Transfer

Your personal data may be transferred and stored outside EU / EEA / UK (to China). We take proper safeguards to protect your personal data for cross-border transfer.

8. Your Data Subject Rights

If you are located in EU/EEA/UK/California, you have rights below:

  1. Right to access: Request a copy of your personal data we hold.
  2. Right to rectification: Correct inaccurate information.
  3. Right to erasure (“right to be forgotten”): Request deletion of your personal data, subject to legal exceptions.
  4. Right to restriction of processing.
  5. Right to data portability.
  6. Right to object to processing based on legitimate interest or direct marketing.
  7. Withdraw consent for marketing at any time (this does not affect prior lawful processing).

To exercise your rights, send email to 1213345502@qq.com. We will respond within 1 month. You also have the right to lodge a complaint with local data protection supervisory authority.

9. Data Security

We implement reasonable technical and organizational measures (encrypted hosting, access control, password protection) to protect your personal data against loss, unauthorized access, alteration or disclosure. But no internet transmission is 100% secure.

10. Minors

Our website and service are for B2B business only. We do not intentionally collect information from people under 18 years old.

11. Links to Third-Party Websites

Our site may contain links to external websites (YouTube, LinkedIn etc.). We are not responsible for privacy policy of those external sites.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any revisions will be published on this page with updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or personal data processing, please contact us:
Email: 1213345502@qq.com
Company: Xuanxiao Food Machinery Co., Ltd
Address: No. 11 Zhongdong Road Xiong’an New Area, Hebei, China
Phone: +86 186 33297894